Mr. Regan Jeyantony of Chennai, cancelled his broadband connection due to dissatisfaction with the service and had requested for a refund of the deposit which should have been refunded in a month's time. He approached 5th Pillar after waiting patiently for 6 months. RTI coordinator of 5th Pillar Mr. Jayaselvan filed an RTI(Right to Information) petition on 14th December 2009, for which we received a reply on 25th Januray 2010, stating as below.
The requested information of third party is personal in nature and has no public interest/ public activity, warrant its disclosure. Hence in accordance with provisions Sect 8(1)(J) of RTI Act the request could not be acceded to.
An appeal was filed by Mr. Jayaselvan on 25th February 2010, clearly clarifying the section and its relevance to this particular situation and requesting a prompt reply, for which a reply was delivered on 24th March 2010 stating that the check was already issued on 16th December 2009.
In this whole encounter we have achieved success, as we have got the refund amount, but the sad state of affairs is that, the officials are ill informed about the sections of the Act and due to this there is a considerable delay and an added workload for the State commission when it goes for an appeal. The government officials should be trained in understanding the Act, to better solve the impending tasks. An important technicality noted in this whole deal is the date posted on the cheque for an earlier date.